Privacy Policy

At EmiratesHost.ae, we are deeply committed to protecting your privacy and handling your personal information with the utmost care, transparency, and responsibility. This Privacy Policy explains who we are, what information we collect, how we use it, and your rights in relation to your personal data.

By using our website or purchasing any of our Services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

Who We Are

EmiratesHost.ae is a UAE-based web hosting and domain registration company dedicated to providing reliable, secure, and affordable digital services to businesses and individuals across the United Arab Emirates and the wider Middle East region.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us at:

📧 Email: [email protected]
🌐 Website: www.emirateshost.ae
📮 Address: EmiratesHost.ae, United Arab Emirates

Information We Collect

EmiratesHost.ae collects personal information in several ways depending on how you interact with our website and services. The types of information we may collect include:

Personal Identification Information

• Full name
• Email address
• Phone number
• Billing and postal address
• Company name and trade licence number (where applicable)
• Emirates ID or passport details (required for .ae domain registrations)

Account & Billing Information

• Username and encrypted account password
• Payment method details (processed securely via our payment gateway)
• Billing history and invoice records
• Order and transaction history

Technical & Usage Information

• IP address and browser type
• Operating system and device information
• Pages visited on our website and time spent on each page
• Referring website or search engine
• Cookies and similar tracking technologies

Communication Records

• Support tickets and helpdesk conversations
• Live chat transcripts
• Email correspondence with our team
• Feedback, reviews, and survey responses

Domain Registration Data

• WHOIS registration details
• Domain ownership and transfer records
• Authorisation codes and DNS configuration information

How We Collect Your Information

EmiratesHost.ae collects your personal information through the following means:

Directly from You — When you register an account, place an order, register a domain, submit a support ticket, contact us by email or live chat, complete a form on our website, or respond to a survey or promotional offer.

Automatically — When you browse our website, certain technical information is collected automatically through cookies, server logs, and analytics tools. This helps us understand how visitors interact with our platform and allows us to improve the user experience.

From Third Parties — We may occasionally receive information about you from third-party sources such as payment processors, domain registries, fraud prevention services, and publicly available WHOIS databases, where this is necessary to provide our services or verify your identity.

How We Use Your Information

EmiratesHost.ae uses the personal information we collect for the following purposes:

Delivering Our Services
To process your orders, activate your hosting accounts, register your domain names, send order confirmations, and provide all services you have purchased from us.

Account Management
To create and manage your EmiratesHost.ae client account, process renewals, send invoices, manage billing, and keep your account records accurate and up to date.

Customer Support
To respond to your enquiries, resolve technical issues, manage support tickets, and provide the highest possible level of customer service at all times.

Legal & Regulatory Compliance
To comply with applicable UAE laws and regulations, including sharing domain registration details with ICANN, relevant domain registries, and regulatory or law enforcement authorities where required by law.

Security & Fraud Prevention
To monitor our systems for suspicious activity, protect against unauthorised access, detect and prevent fraudulent transactions, and safeguard both our platform and our customers.

Service Improvement
To analyse how our website and services are used, identify areas for improvement, conduct internal research and development, and enhance the overall customer experience.

Marketing & Communications
To send you relevant product updates, promotional offers, service announcements, and newsletters — but only where you have given us permission to do so or where we have a legitimate interest in keeping you informed. You may opt out of marketing communications at any time.

Domain WHOIS Obligations
To fulfil our obligations as an accredited domain registrar by making certain registration details publicly available via the WHOIS database, as required by ICANN and applicable registry policies.

Legal Basis for Processing Your Data

EmiratesHost.ae processes your personal data on the following legal grounds:

• Contractual Necessity — Processing is required to fulfil the services you have purchased or to take steps prior to entering into a contract with you
• Legal Obligation — Processing is necessary to comply with UAE laws, ICANN requirements, and domain registry regulations
• Legitimate Interests — Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, and service improvement, provided these interests do not override your rights
• Consent — Where you have explicitly given us permission to process your data for a specific purpose, such as receiving marketing communications

Sharing Your Personal Information

EmiratesHost.ae does not sell, rent, or trade your personal information to third parties for commercial purposes under any circumstances. However, we may share your information in the following situations:

Domain Registries & ICANN
As an accredited domain registrar, we are required to share your domain registration details with the relevant registry and ICANN. Certain information may also be listed in the public WHOIS database in accordance with applicable policies.

Payment Processors
Your payment information is securely processed by our trusted third-party payment gateway providers. EmiratesHost.ae does not store your full card details on our servers. All payment processing complies with industry-standard PCI DSS security requirements.

Service Providers & Partners
We may share your information with carefully selected third-party service providers who assist us in operating our business — including data centre operators, IT support providers, email delivery services, and analytics platforms. These parties are contractually obligated to handle your data securely and only for the purposes we specify.

Legal & Regulatory Authorities
Where required by UAE law or by a court order, we may disclose your personal information to government bodies, law enforcement agencies, or regulatory authorities.

Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in advance.

Cookies & Tracking Technologies

EmiratesHost.ae uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and improve our services. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Essential Cookies
These cookies are strictly necessary for our website to function correctly. They enable core features such as account login, shopping cart functionality, and secure payment processing. These cookies cannot be disabled without affecting the functionality of our website.

Analytics Cookies
We use analytics tools to collect anonymous data about how visitors interact with our website. This helps us understand which pages are most popular, how users navigate our site, and where improvements can be made. This data is aggregated and does not personally identify you.

Preference Cookies
These cookies remember your preferences and settings — such as your chosen language or region — to provide you with a more personalised and convenient browsing experience on return visits.

Marketing Cookies
Where you have given your consent, we may use marketing cookies to display relevant advertisements and promotional content based on your browsing behaviour. You may withdraw your consent to marketing cookies at any time through your browser settings.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of our website. For more information on managing cookies, please refer to your browser's help documentation.

Data Retention

EmiratesHost.ae retains your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable UAE laws and regulations.

Specifically:

• Account information is retained for the duration of your account and for a reasonable period thereafter in case of disputes or legal obligations
• Billing and transaction records are retained for a minimum of five (5) years in accordance with UAE financial regulations
• Domain registration data is retained for the period of registration and as required by the relevant registry and ICANN policies
• Support and communication records are retained for up to two (2) years following the resolution of your query
• Marketing data is retained until you withdraw your consent or unsubscribe from our communications

When your data is no longer required, it will be securely deleted or anonymised in accordance with our internal data management procedures.

Data Security

EmiratesHost.ae takes the security of your personal information extremely seriously. We implement a comprehensive range of technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encrypted storage of sensitive account and payment information
• Regular security audits and vulnerability assessments
• Strict access controls limiting staff access to personal data on a need-to-know basis
• Advanced firewall and DDoS protection across our entire infrastructure
• Regular staff training on data protection best practices

While we take every reasonable precaution to protect your information, please be aware that no method of electronic transmission or storage is entirely infallible. In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable UAE regulations.

International Data Transfers

As a UAE-based company, EmiratesHost.ae primarily stores and processes your personal data within the United Arab Emirates. However, in some cases — particularly in connection with domain registration with international registries — your data may be transferred to and processed in other countries.

Where such transfers occur, we take appropriate steps to ensure that your personal information remains protected in accordance with applicable data protection standards, including through contractual arrangements with our international service providers.

Your Rights & Choices

EmiratesHost.ae respects your rights in relation to your personal information. Depending on applicable UAE data protection laws, you may have the right to:

Access Your Data
Request a copy of the personal information we hold about you at any time.

Correct Your Data
Request that we update or correct any inaccurate or incomplete information held in your account.

Delete Your Data
Request that we delete your personal information where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations we may have to retain it.

Restrict Processing
Request that we limit the way we use your personal data in certain circumstances.

Withdraw Consent
Where our processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Opt Out of Marketing
Unsubscribe from our marketing communications at any time by clicking the unsubscribe link in any of our emails or by contacting us directly at [email protected].

To exercise any of the above rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

Third-Party Websites & Links

Our website may contain links to third-party websites, partner platforms, or external resources. Please be aware that EmiratesHost.ae is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit, particularly before submitting any personal information.

Children's Privacy

EmiratesHost.ae services are intended for use by adults and businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information without appropriate parental consent, please contact us immediately at [email protected] and we will take prompt steps to delete such information from our records.

Changes to This Privacy Policy

EmiratesHost.ae reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make significant changes, we will notify you by posting the updated policy on our website with a revised effective date, and where appropriate, by sending you a notification by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following any updates constitutes your acceptance of the revised policy.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way EmiratesHost.ae handles your personal information, please do not hesitate to get in touch with us:

📧 Email: [email protected]
💬 Live Chat: Available 24/7 on our website
🎫 Support Ticket: Log in to your client area and raise a ticket
🌐 Website: www.emirateshost.ae
📮 Postal Address: EmiratesHost.ae, United Arab Emirates

EmiratesHost.ae — Committed to Your Privacy, Security & Trust.